Return & Refund Policy
Thank you for choosing HospoDirect for your hospitality equipment needs. As we are a reseller, our return and refund policy is designed to inform you about your rights and our procedures in aligning with the manufacturers' policies.
Manufacturer’s Warranty
All products sold through HospoDirect are covered under the manufacturer's warranty. Specific warranty information can be found on the manufacturers' websites or provided with your purchased product. We encourage customers to familiarize themselves with the manufacturer's warranty terms.
Returns & Refunds Process
Since we are a reseller, returns and refunds will be conducted in accordance with the respective manufacturer's policy. Should you encounter any issues with your product, please reach out to us, and we will guide you on how to contact the manufacturer directly, or we may facilitate the return process to the manufacturer on your behalf.
How to Initiate a Return
To initiate a return, please contact us within the timeframe specified by the manufacturer's return policy. Provide your order number, details of the product, and the reason for your return request. We will assist you with the necessary steps to contact the manufacturer or proceed with the return.
Refunds
Refunds are issued by the manufacturer once they have received and processed the returned item. We will notify you once we have confirmation from the manufacturer regarding your refund status. Please note that refund times may vary based on the manufacturer's policies and processing times.
Non-returnable Items
Certain types of items may not be returnable or may only be returnable under specific conditions, as stipulated by the manufacturer. These may include custom-made items, perishable goods, or personal care products. We will provide guidance on the returnability of your product based on the manufacturer's policies.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will facilitate communication with the manufacturer to resolve the issue.
Questions
If you have any questions concerning our return and refund policy or need assistance with a return, please contact us at: support@hospodirect.com.au
